Privacy and Return policy
Welcome to Spark industries. We are committed to protecting your privacy and ensuring a safe shopping experience. This document outlines how we collect, use, store, and protect your information, and also defines our return and refund terms for all purchases made through our website https://vonk.in.
1. Information We Collect
We may collect the following information when you visit or make a purchase:
- Personal Information: Name, address, email, phone number.
- Billing & Payment Details: Necessary information to process your order (we do not store credit/debit card details).
- Technical Data: IP address, browser type, device type, and website usage patterns.
- Order and Transaction Details: Product preferences, purchase history, and communication records.
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver orders.
- To communicate order updates, invoices, or support.
- To improve our website functionality and customer experience.
- To comply with legal and regulatory obligations.
- To send promotional updates (only with your consent).
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, remember preferences, and analyze website performance. You may disable cookies via browser settings; however, certain features may not work properly without them.
4. Data Protection & Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, loss, or alteration. Payment transactions are encrypted and processed through secure third-party payment gateways.
5. Sharing of Information
We do not sell or rent your personal information. We may share data only with:
- Payment processors
- Logistics and delivery partners
- Trusted vendors assisting in website operations
- Government or legal authorities when required by law
All third-party partners follow strict confidentiality and security standards.
6. Your Rights
You have the right to:
- Access the personal information we store about you
- Request correction of inaccurate information
- Request deletion (subject to legal or transactional requirements)
- Withdraw consent for promotional communication
To request any of the above, email us at: [support email]
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
8. Return, Replacement & Refund Policy
All products sold by Spark Industries undergo strict quality inspection before dispatch. As our products are precision-engineered for industrial use, we follow a strict no-return and no-refund policy, unless the item received is defective or incorrect.
Return/Refund Terms:
❌ Once a product is sold and delivered successfully, it cannot be returned or exchanged.
❌ No refunds will be issued after purchase.
Exceptions:
A return or replacement may be considered only under the following conditions:
- The product delivered is damaged in transit.
- The product specification does not match the ordered product (wrong size, type, or item).
If you face any of the above issues, you must notify us within 48 hours of delivery along with supporting photos/video as evidence at: 8910364387.
Approved replacement requests will be processed within 5–7 business days.
9. Policy Updates
We reserve the right to modify or update this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Information
For questions or concerns related to privacy or return policy, contact us:
📍 Company Name: Prasenjit Manna
📞 Phone: 8910364387
📧 Email: salesspark953@gmail.com
🌐 Website: https://vonk.in/